Relationship between organization supply chain capabilities and organization responsiveness

https://doi.org/10.57044/SAMR.2024.3.1.2418

Authors

  • Muhammad Hassan Zaki Department of Business Administration, Iqra University, Pakistan

Keywords:

Management, Capabilities, Supply chain capabilities, Responsiveness, Developing economy

Abstract

 

The link between an organization's supply chain's capacities and responsiveness has been identified as one of the main issues in ensuring business performance and achieving competitive advantage. Indeed, to achieve efficient responses to customers' needs, working across organizational boundaries is essential. This study shows positive relationships between an organization's supply chain capabilities and organizational responsiveness. This study identified two key issues: (1) the connection between supply chain capabilities and organizational responsiveness and (2) the impact of supply chain capabilities on organization responsiveness. In a taxonomy, various scenarios of the relationship between supply chain capabilities and organization responsiveness were developed, and different studies were used to demonstrate the experience of intra and inter-organizational activities in economic growth. The findings of numerous studies show in detail that an organization's supply chain capabilities are essential for improving organizational responsiveness and competitiveness. Supply chain capabilities not only directly enhance operational efficiency but also help with collaborative practices that help strengthen internal skills in turn.

References

Abramovsky, L., & Griffith, R. (2006). Outsourcing and Offshoring of Business Services: How Important is It? Journal of the European Economic Association, 4(2-3), 594–601. https://doi.org/10.1162/jeea.2006.4.2-3.594

Agha, A. A., Rashid, A., Rasheed, R., Khan, S., & Khan, U. (2021). Antecedents of Customer Loyalty at Telecomm Sector. Turkish Online Journal of Qualitative Inquiry, 12(9), 1352-1374. https://www.tojqi.net/index.php/journal/article/view/5873/4175

Alexander, M., & Young, D. (1996). Strategic outsourcing. Long Range Planning, 29(1), 116–119. https://doi.org/10.1016/0024-6301(95)00075-5

Alrazehi, H. A. A. W., Amirah, N. A., Emam, A. S., & Hashmi, A. R. (2021). Proposed model for entrepreneurship, organizational culture and job satisfaction towards organizational performance in International Bank of Yemen. International Journal of Management and Human Science, 5(1), 1-9. https://ejournal.lucp.net/index.php/ijmhs/article/view/1330/1399

Amaeshi, K. M., Osuji, O. K., & Nnodim, P. (2007). Corporate Social Responsibility in Supply Chains of Global Brands: A Boundaryless Responsibility? Clarifications, Exceptions and Implications. Journal of Business Ethics, 81(1), 223–234. https://doi.org/10.1007/s10551-007-9490-5

ARON, R., CLEMONS, E. K., & REDDI, S. (2005). Just Right Outsourcing: Understanding and Managing Risk. Journal of Management Information Systems, 22(2), 37–55. https://doi.org/10.1080/07421222.2005.11045852

Baloch, N. & Rashid, A. (2022). Supply chain networks, complexity, and optimization in developing economies: a systematic literature review and meta-analysis. South Asian Journal of Operations and Logistics, 1(1), 1-13. https://doi.org/10.57044/SAJOL.2022.1.1.2202

Barros, A. C., Soares, A. L., Messina , D., & Zimmermann, R. (2022). How visible is your supply chain? A model for supply chain visibility assessment. Supply Chain Forum: An International Journal, 1–13. https://doi.org/10.1080/16258312.2022.2079955

Bettis, R. A., Bradley, S. P., & Hamel, G. (1992). Outsourcing and industrial decline. Academy of Management Perspectives, 6(1), 7–22. https://doi.org/10.5465/ame.1992.4274298

Buxey, G. (2005). Globalization and manufacturing strategy in the TCF industry. International Journal of Operations & Production Management, 25(2), 100–113. https://doi.org/10.1108/01443570510576985

Carter, C. R. (2000). Ethical issues in international buyer-supplier relationships: a dyadic examination. Journal of Operations Management, 18(2), 191–208. https://doi.org/10.1016/s0272-6963(99)00016-9

Das, S., Ghani, M., Rashid, A., Rasheed, R., Manthar, S., & Ahmed, S. (2021). How customer satisfaction and loyalty can be affected by employee’s perceived emotional competence: The mediating role of rapport. International Journal of Management, 12(3), 1268-1277. https://doi.org/10.34218/IJM.12.3.2021.119

Eltantawy, R. A., Fox, G. L., & Giunipero, L. (2009). Supply management ethical responsibility: reputation and performance impacts. Supply Chain Management: An International Journal, 14(2), 99–108. https://doi.org/10.1108/13598540910941966

Haq, Z. U., Rasheed, R., Rashid, A., & Akhter, S. (2023). Criteria for Assessing and Ensuring the Trustworthiness in Qualitative Research. International Journal of Business Reflections, 4(2), 150-173. Available at: http://journals.pu.edu.pk/journals/index.php/ijbr/article/view/7358

Haque, I., Rashid, A., & Ahmed, S. Z. (2021). The Role of Automobile Sector in Global Business: Case of Pakistan. Pakistan Journal of International Affairs, 4(2), 363-383. https://doi.org/10.52337/pjia.v4i2.195

Hashmi, A. (2022). Factors affecting the supply chain resilience and supply chain performance. South Asian Journal of Operations and Logistics, 1(2), 65-85. https://doi.org/10.57044/SAJOL.2022.1.2.2212

Hashmi, A. R., & Mohd, A. T. (2020). The effect of disruptive factors on inventory control as a mediator and organizational performance in health department of Punjab, Pakistan. International Journal of Sustainable Development & World Policy, 9(2), 122-134. https://doi.org/10.18488/journal.26.2020.92.122.134

Hashmi, A. R., Amirah, N. A., & Yusof, Y. (2020a). Mediating effect of integrated systems on the relationship between supply chain management practices and public healthcare performance: Structural Equation Modeling. International Journal of Management and Sustainability, 9(3), 148-160. https://doi.org/10.18488/journal.11.2020.93.148.160

Hashmi, A. R., Amirah, N. A., & Yusof, Y. (2021b). Organizational performance with disruptive factors and inventory control as a mediator in public healthcare of Punjab, Pakistan. Management Science Letters, 11(1), 77-86. https://doi.org/10.5267/j.msl.2020.8.028

Hashmi, A. R., Amirah, N. A., Yusof, Y., & Zaliha, T. N. (2020b). Exploring the dimensions using exploratory factor analysis of disruptive factors and inventory control. The Economics and Finance Letters, 7(2), 247-254. https://doi.org/10.18488/journal.29.2020.72.247.254

Hashmi, A. R., Amirah, N. A., Yusof, Y., & Zaliha, T. N. (2021). Mediation of inventory control practices in proficiency and organizational performance: State-funded hospital perspective. Uncertain Supply Chain Management, 9(1), 89-98. https://doi.org/10.5267/j.uscm.2020.11.006

Hashmi, R. (2023). Business Performance Through Government Policies, Green Purchasing, and Reverse Logistics: Business Performance and Green Supply Chain Practices. South Asian Journal of Operations and Logistics, 2(1), 1–10. https://doi.org/10.57044/SAJOL.2023.2.1.2301

Hughes, A. (2001). Global commodity networks, ethical trade and governmentality: organizing business responsibility in the Kenyan cut flower industry. Transactions of the Institute of British Geographers, 26(4), 390–406. https://doi.org/10.1111/1475-5661.00031

Khan, S. K., Ahmed, S., & Rashid, A. (2021). Influence of social media on purchase intention and customer loyalty of generation Y with the mediating effect of conviction: a case of Pakistan. Pakistan Journal of International Affairs, 4(2), 526-548. https://doi.org/10.52337/pjia.v4i2.207

Khan, S. K., Rashid. A., Benhamed, A., Rasheed, R., & Huma, Z. (2023b). Effect of leadership styles on employee performance by considering psychological capital as mediator: evidence from airlines industry in emerging economy. World Journal of Entrepreneurship, Management and Sustainable Development, 18(6), 799-818. https://doi.org/10.47556/J.WJEMSD.18.6.2022.7

Khan, S., Rasheed., R., Rashid, A., Abbas, Q., & Mahboob, F. (2022). The Effect of Demographic Characteristics on Job Performance: An Empirical Study from Pakistan. Journal of Asian Finance, Economics and Business, 9(2), 283-294. https://doi.org/10.13106/JAFEB.2022.VOL9.NO2.0283

Khan, S., Rashid, A., Rasheed, R., & Amirah, N. A. (2023a). Designing a knowledge-based system (KBS) to study consumer purchase intention: the impact of digital influencers in Pakistan. Kybernetes, 52(5), 1720-1744. https://doi.org/10.1108/K-06-2021-0497

Loh, L., & Venkatraman, N. (1992). Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis. Journal of Management Information Systems, 9(1), 7–24. https://doi.org/10.1080/07421222.1992.11517945

Ngai, E. W. T., Chau, D. C. K., & Chan, T. L. A. (2011). Information technology, operational, and management competencies for supply chain agility: Findings from case studies. The Journal of Strategic Information Systems, 20(3), 232–249. https://doi.org/10.1016/j.jsis.2010.11.002

Rahman, Z., & Siddiqui, J. (2006). Exploring total quality management for information systems in Indian firms. Business Process Management Journal, 12(5), 622–631. https://doi.org/10.1108/14637150610691037

Rasheed, R., & Rashid, R. (2023). Role of service quality factors in word of mouth through student satisfaction. Kybernetes, In press. http://dx.doi.org/10.1108/k-01-2023-0119

Rasheed, R., Rashid, A., Amirah, N. A., & Afthanorhan, A. (2023). Quantifying the moderating effect of servant leadership between occupational stress and employee in-role and extra-role performance. Calitatea, 24(195), 60-68. https://doi.org/10.47750/QAS/24.195.08

Rashid, A. & Rasheed, R. (2022). A Paradigm for Measuring Sustainable Performance Through Big Data Analytics–Artificial Intelligence in Manufacturing Firms. Available at SSRN 4087758. https://doi.org/10.2139/ssrn.4087758

Rashid, A. (2016). Impact of inventory management in downstream chains on customer satisfaction at manufacturing firms. International Journal of Management, IT and Engineering, 6(6), 1-19.

Rashid, A., & Amirah, N. A. (2017). Relationship between poor documentation and efficient inventory control at Provincial Ministry of Health, Lahore. American Journal of Innovative Research and Applied Sciences, 5(6), 420-423.

Rashid, A., & Rasheed, R. (2023). Mediation of Inventory Management in the Relationship between Knowledge and Firm Performance. SAGE Open, 13(2), 1-11. https://doi.org/10.1177/21582440231164593

Rashid, A., & Rasheed, R. (2024). Logistics Service Quality and Product Satisfaction in E-Commerce. SAGE Open, 14(1), 1-12. https://doi.org/10.1177/21582440231224250

Rashid, A., Ali, S. B., Rasheed, R., Amirah, N. A. & Ngah, A. H. (2022a). A paradigm of blockchain and supply chain performance: a mediated model using structural equation modeling. Kybernetes, 52(12), 6163-6178. https://doi.org/10.1108/K-04-2022-0543

Rashid, A., Amirah, N. A., & Yusof, Y. (2019). Statistical approach in exploring factors of documentation process and hospital performance: a preliminary study. American Journal of Innovative Research and Applied Sciences, 9(4), 306-310.

Rashid, A., Amirah, N. A., Yusof, Y., & Mohd, A. T. (2020). Analysis of demographic factors on perceptions of inventory managers towards healthcare performance. The Economics and Finance Letters, 7(2), 289-294. https://doi.org/10.18488/journal.29.2020.72.289.294

Rashid, A., Baloch, N., Rasheed, R., & Ngah, A. H. (2024a). Big Data Analytics-Artificial Intelligence and Sustainable Performance through Green Supply Chain Practices in Manufacturing Firms of a Developing Country. Journal of Science and Technology Policy Management, In press, https://doi.org/10.1108/JSTPM-04-2023-0050

Rashid, A., Rasheed, R., & Amirah, N. A. (2023). Information technology and people involvement in organizational performance through supply chain collaboration. Journal of Science and Technology Policy Management, In press. https://doi.org/10.1108/JSTPM-12-2022-0217

Rashid, A., Rasheed, R., & Amirah, N. A., & Afthanorhan, A. (2022b). Disruptive factors and customer satisfaction at chain stores in Karachi, Pakistan. Journal of Distribution Science, 20(10), 93-103. https://doi.org/10.15722/jds.20.10.202210.93

Rashid, A., Rasheed, R., & Ngah, A. H. (2024c). Achieving Sustainability through Multifaceted Green Functions in Manufacturing. Journal of Global Operations and Strategic Sourcing, In press. https://doi.org/10.1108/JGOSS-06-2023-0054

Rashid, A., Rasheed, R., Amirah, N. A., Yusof, Y., Khan, S., & Agha, A., A. (2021). A Quantitative Perspective of Systematic Research: Easy and Step-by-Step Initial Guidelines. Turkish Online Journal of Qualitative Inquiry, 12(9), 2874-2883. https://www.tojqi.net/index.php/journal/article/view/6159/4387

Rashid, A., Rasheed, R., Ngah, A. H., Mahawattage, P. J., Rahi, S., & Tunio, M. N. (2024b). Role of Information Processing and Digital Supply Chain in Supply Chain Resilience through Supply Chain Risk Management. Journal of Global Operations and Strategic Sourcing, In press. https://doi.org/10.1108/JGOSS-12-2023-0106

Sa, S. M., Valdez, P. A., Wu, J., Jung, K., Zhong, F., Hall, L., Kasman, I., Winer, J., Modrusan, Z., Danilenko, D. M., & Ouyang, W. (2007). The Effects of IL-20 Subfamily Cytokines on Reconstituted Human Epidermis Suggest Potential Roles in Cutaneous Innate Defense and Pathogenic Adaptive Immunity in Psoriasis. The Journal of Immunology, 178(4), 2229–2240. https://doi.org/10.4049/jimmunol.178.4.2229

Saxena, K. B. C., & Bharadwaj, S. S. (2009). Managing business processes through outsourcing: a strategic partnering perspective. Business Process Management Journal, 15(5), 687–715. https://doi.org/10.1108/14637150910987919

Sekaran, U., & Ueno, S. (1992). The Influence of Culture on Budget Control Practices in the USA and Japan: An Empirical Study. Journal of International Business Studies, 23(4), 659–674. https://doi.org/10.1057/palgrave.jibs.8490282

Svensson, G. (2001). Perceived trust towards suppliers and customers in supply chains of the Swedish automotive industry. International Journal of Physical Distribution & Logistics Management, 31(9), 647–662. https://doi.org/10.1108/09600030110408152

Published

02/08/2024

How to Cite

Zaki, M. H. (2024). Relationship between organization supply chain capabilities and organization responsiveness. South Asian Management Review, 3(1), 1–12. https://doi.org/10.57044/SAMR.2024.3.1.2418